OPASTAMINEN VIERAALLA KIELELLÄ – TRAVEL ASSISTANT
Guiding in A Foreign Language
Are you interested in working in an international atmosphere in Helsinki Metropolitan Area? Would you enjoy providing excellent customer service to Helsinki visitors in more than one language?
If your answer is YES, it’s yes to become a Travel Assistant
Your first step towards carving out a career in the fast-growing tourism industry in Finland is to study the diploma “Opastaminen vieraalla kielellä – Guiding in A Foreign Language” and become a Travel Assistant at Perho Culinary, Tourism and Business College.
This popular training, which is a unit of Further Vocational Qualification in Guide Services, puts you on the path to inbound tourism know-how and allows you to work as Travel Assistant in e.g.
Terminals | Airports
Travel Assistants work side by side with tourism professionals assisting authorized guides and DMC agents to provide all-around quality service where ever extra help is needed with inbound travelers.
The executed diploma allows you to efficiently network with employers: your contact information will be attached in a nationwide Travel Assistant recruiting register of Association of Finnish Travel Agents (AFTA) >>
What we expect from you
• previous studies in tourism
• work experience in tourism and customer service
• basic level of Finnish
• strong motivation for working in tourism
• solution oriented mindset
• good communication skills
• basic computer skills
• readiness to study in English
Content of training
• Orientation to studies (tools. study environment, schedules, personalized study path)
• Basics of Tourism
• Travel Assistant Job Description
• Safety in Tourism
• Emergency Firs Aid
• Responsible Tourism
• Customer Service Design
• Guiding and Communication Skills
• Guiding Clients in Practice
• Vocational Skills Demonstration and Evaluation
How it works
Based on Learning-By-Doing method | Learning materials and tutoring available online | Schedule-wise often possible to combine the training programme with work | Training will mainly take place in Helsinki city center and at Perho PRO premises in Töölö | Classes mainly during business hours with a few exceptions | Personalized study path for each student, therefore the duration of studies may vary.
Training programme 16.5. – 31.8.2019 (no vacation)
Application period: 6.3 – 9.4.2019
Interviews 17.4.2019 8-12
Guiding in A Foreign Language – stay hungry!
Completing the full course ”Opastaminen vieraalla kielellä – Guiding in A Foreign Language” may help you to become eligible to apply for the full programme ”Further Vocational Qualification in Guide Services”, which allows you to work as a professional guide in Finland.
Ms. Sari Vuontisjärvi, training specialist, tourism education
040 714 4290
sari.vuontisjarvi (at) perho.fi